If you believe a moderation action was applied incorrectly, you may be able to request a review of the decision.
OnlineJobs allows employers to appeal many moderation-related actions through our support team.
Appeals help ensure moderation decisions remain fair, accurate, and consistent with platform policies.
What Decisions Can Be Appealed?
Employers may typically appeal moderation actions such as:
Job rejections
Job removals
Account restrictions
Temporary suspensions
Visibility limitations
Other moderation-related actions
However, some permanent suspensions may be marked as a final decision and are not eligible for appeal.
If your account notification specifically states that the decision is final, additional appeals may not be accepted.
How to Submit an Appeal
To request a moderation review:
Open Intercom live chat from your employer dashboard.
Explain the moderation issue clearly.
Provide relevant details or context.
Include screenshots or supporting information if available.
Helpful information may include:
Job titles or links
Notification messages
Screenshots
Timeline of events
Clarification about the listing or account activity
How Appeals Are Reviewed
Appeals are manually reviewed by senior moderation staff or higher-level reviewers.
During the review process, the team may:
Re-examine the moderation decision
Review account activity
Analyze submitted evidence
Verify compliance with platform policies
The goal is to ensure moderation actions are accurate and justified.
Typical Appeal Review Time
Most appeals are reviewed within:
A few days
Up to approximately one week depending on complexity and moderation workload
Some cases involving safety, fraud, or account security may require additional review time.
Access During Appeal Review
Platform access during an appeal depends on:
The severity of the moderation action
The type of restriction involved
Safety and compliance considerations
Some accounts may retain partial access while under review, while others may remain restricted until a final decision is made.
Permanent Suspension Decisions
Certain serious violations may result in permanent suspension.
If a suspension notice states that it is a:
Final decision
then the account may no longer be eligible for appeal or restoration.
These decisions are typically reserved for severe or repeated policy violations.
Tips for Submitting a Strong Appeal
We recommend:
Remaining professional and respectful
Providing clear explanations
Including supporting evidence
Avoiding repeated spam messages
Responding honestly and directly
Clear and cooperative communication helps moderation teams review appeals more effectively.
Troubleshooting
Why was my appeal denied?
Appeals may be denied if:
The moderation action was confirmed as correct
Platform policies were clearly violated
The account has repeated violations
The issue involves serious safety or fraud concerns
Can I submit multiple appeals?
Repeated duplicate appeals may not speed up the process and can sometimes delay review handling.
We recommend submitting one clear and complete appeal request.
Will I receive a response after review?
Yes. Employers are typically notified once the moderation appeal review is completed.
Pro Tip
Employers with transparent hiring practices, professional communication, and consistent policy compliance are far less likely to experience serious moderation restrictions on OnlineJobs.