If a subscription payment fails, OnlineJobs and Stripe automatically attempt to recover the payment before any subscription interruptions occur.
This process helps prevent accidental service disruption caused by expired cards, temporary bank issues, or insufficient funds.
What Happens When a Payment Fails?
If a subscription renewal payment cannot be processed:
Stripe automatically retries the payment multiple times
Your subscription may remain active during a short grace period
OnlineJobs may send payment reminders and billing alerts
During this period, employers still have time to resolve billing issues before subscription limitations apply.
Failed Payment Notifications
If a payment fails, you may receive:
Email notifications
Dashboard billing alerts
These notifications are designed to help you quickly update your payment information and avoid interruptions to your employer account.
How to Resolve Failed Payments
You can update your payment method or retry payment directly from the Stripe Billing Portal.
To access billing settings:
Log in to your employer dashboard.
Open the sidebar menu.
Go to Billing.
Open the Stripe Billing Portal.
Update your payment method or complete the payment retry process.
Once payment is successfully completed, your subscription access and features continue normally.
What Happens if All Retries Fail?
If payment retries are unsuccessful and the subscription fully expires:
Your account returns to the free employer plan
Premium features become unavailable
Active jobs may become paused automatically
Free plan limitations apply again
The free employer plan still includes:
1 active job posting
Basic employer functionality
What Happens to Existing Jobs?
After subscription expiration:
Jobs exceeding free plan limits may become paused
Paused jobs become hidden from public listings
Applications are disabled for paused listings
Jobs are not permanently deleted because of failed payments.
Reactivating Your Subscription
After resolving billing issues, you can:
Renew your subscription
Restore premium features
Reactivate paused jobs where eligible
This can all be managed from the Billing section of your employer dashboard.
Common Reasons Payments Fail
Payments may fail due to:
Expired cards
Insufficient funds
Bank authorization issues
Incorrect billing details
Temporary payment provider issues
Updating your payment information usually resolves most billing problems quickly.
Troubleshooting
Why were my jobs paused?
Jobs may become paused if your paid subscription fully expires after failed payment retries.
Will failed payments immediately delete my jobs?
No. Failed payments do not permanently remove your job postings.
Affected jobs are usually paused until billing is resolved.
Can I retry payment manually?
Yes. You can manually retry payment or update your payment method through the Stripe Billing Portal.
Pro Tip
Keeping your payment method updated before expiration is the best way to avoid interrupted subscriptions, paused job postings, and reduced employer visibility on OnlineJobs.