If your messages to candidates are not sending, there are several common reasons that may be causing the issue.
This guide will help you troubleshoot messaging problems inside OnlineJobs.
Check Your Membership Plan
Candidate messaging is only available for eligible premium employer plans.
Free employer accounts may:
View applicants with limited information
Save candidates
But cannot send direct candidate messages
If messaging is unavailable, check your current membership status in the Membership section.
Verify Your Subscription Status
If your subscription expired:
Messaging features may become unavailable
Your account may return to the free plan automatically
You can review your billing and subscription status from the Billing section.
Refresh the Page
Temporary browser or connection issues can sometimes interrupt messaging functionality.
Try:
Refreshing the page
Logging out and back in
Using another browser
Clearing browser cache and cookies
Check for Platform Restrictions
Messaging may be temporarily restricted if:
Your account is under moderation review
Platform safety systems detected suspicious activity
Account limitations were applied
If you believe this happened incorrectly, contact support through Intercom live chat.
Avoid Prohibited Messaging Behavior
Messages may fail or trigger moderation systems if they contain:
Spam content
Repeated copy-paste messages
Suspicious links
Requests for payments
Abusive or inappropriate language
Professional communication helps maintain account trust and messaging access.
Verify Candidate Availability
In some cases, messaging may not be available if:
The candidate account was removed
The candidate blocked you from messaging them
Platform limitations apply to the conversation
Troubleshooting
Why can I see candidates but not message them?
This usually happens when:
Your account is on the free plan
Your premium subscription expired
Messaging access is restricted by your membership plan
Why does my message fail to send?
Possible causes include:
Temporary browser issues
Subscription limitations
Moderation restrictions
Platform safety filters
Refreshing the page or checking your membership status often resolves the issue.
Can support restore messaging access?
If messaging issues are related to moderation or billing problems, support may help review the situation.
Contact support through Intercom live chat for assistance.
Pro Tip
Employers with active premium subscriptions, professional communication practices, and verified payment methods generally experience the smoothest messaging experience on OnlineJobs.